Zilauto

Refund Policy

Last updated: January 2025

Refund Eligibility Overview

Qualifies for Refund

  • More than 24 hours before appointment: 100%
  • 12-24 hours before: 50%
  • Service not performed by workshop
  • Verified unsatisfactory service

No Refund

  • Cancellation within 12 hours of appointment
  • No-show for the booked appointment
  • Service already completed satisfactorily
  • Parts already installed
  • Request made after 48 hours of service (for complaints)
  • Customer request after service started
  • Damage caused by customer after service

Refund Process Timeline

Cancellation Requested

Immediate

Refund Initiated

1-2 Business Days

Refund Processed

2-7 Business Days

Amount Credited

7-10 Business Days

Below is our detailed refund policy. Please read carefully to understand your rights and obligations.

Need Help with Refund?

Our support team is here to help you with any refund-related queries or concerns.